Question 1

Do you offer in-person appointments?

Accepted Answer

Yes. Heartland Hormone & Wellness Clinic is a local medical practice with a physical clinic in Overland Park, Kansas. Care is provided by appointment and includes comprehensive evaluations, treatment planning, and ongoing follow-up.

Question 2

Where is Heartland located?

Accepted Answer

Heartland Hormone & Wellness Clinic is at 14400 Metcalf Avenue, Suite 105, Property Evaluations / Regus Building, Overland Park, KS 66223. Visits are by appointment only.

Question 3

What does the initial consultation cost?

Accepted Answer

The New Patient Consultation is $225 and includes a comprehensive 60-minute evaluation. Laboratory testing is separate from the consultation fee.

Heartland offers access to discounted laboratory testing through Quest Diagnostics. Laboratory testing purchased through Heartland must be prepaid before laboratory orders are issued. Patients who prefer to use their own health insurance benefits for laboratory testing may request a laboratory requisition for testing through their insurance plan's preferred laboratory.

Question 4

Do you accept insurance?

Accepted Answer

Heartland does not bill insurance for consultation fees, membership fees, or ongoing program services. A superbill can be provided upon request for patients who wish to submit claims to their insurance plan for possible reimbursement. Coverage and reimbursement are determined by your individual insurance plan.

Laboratory testing is separate from consultation and membership fees. Patients may choose to complete laboratory testing through their insurance plan or purchase discounted laboratory testing through Heartland.

Heartland offers access to negotiated discounted laboratory pricing through Quest Diagnostics. Laboratory testing purchased through Heartland must be prepaid before laboratory orders are issued.

Question 5

Can I use HSA or FSA funds?

Accepted Answer

Some patients use HSA or FSA funds for eligible medical expenses. Eligibility depends on your plan. Check with your plan administrator before assuming coverage.

Question 6

Where do I log in for records, forms, and billing?

Accepted Answer

Heartland uses OptiMantra for patient forms, shared documents, invoices, and secure clinic messaging after your patient account has been created.

Medical records are not stored on this website, and this website does not provide a patient portal login.

New patients should request a consultation to begin the enrollment process. Existing patients may access their portal using the invitation email provided by the clinic.

Question 7

How often am I billed?

Accepted Answer

Recurring hormone care memberships are billed every 4 weeks and automatically renew unless canceled. Because memberships are billed every 4 weeks rather than monthly, there are 13 billing cycles per year.

Current pricing is available on the Pricing & Programs page. Your selected program, fees, and billing terms will be reviewed before enrollment.

Question 8

Can I cancel my program?

Accepted Answer

Members may cancel at any time before their next scheduled billing date by calling 913-427-9275 or emailing the clinic at sherry@heartlandhormones.com. This website does not provide a patient portal login.

To avoid the next billing cycle, the clinic must receive your cancellation before the next scheduled billing date.

See the Recurring Billing & Cancellation Policy for additional details.

Question 9

What happens if my treatment changes?

Accepted Answer

Treatment plans are individualized and may be adjusted over time based on symptoms, treatment response, laboratory findings, medication availability, safety considerations, and clinical needs. Medication type, formulation, dosage, and laboratory monitoring requirements may change throughout treatment.

Question 10

Can I use lab results from another provider?

Accepted Answer

Outside laboratory results may be accepted if they include the tests required to establish care and were completed within the previous 30 days. Additional testing may still be required.

Question 11

Are labs included in the program fee?

Accepted Answer

Laboratory testing is separate from consultation and membership fees.

Heartland offers access to discounted laboratory testing through Quest Diagnostics. Patients who choose this option purchase laboratory testing through Heartland, and payment is required before laboratory orders are issued.

Patients who prefer to use their own health insurance for laboratory testing may request a laboratory requisition for testing through their insurance plan's preferred laboratory.

Question 12

How do I know if I have low testosterone?

Accepted Answer

Symptoms such as low energy, reduced libido, or changes in body composition can have many causes. Low testosterone is diagnosed through a clinical evaluation and laboratory testing, not symptoms alone.

Question 13

What is included in the men's hormone care program?

Accepted Answer

Male HRT Core — $175 every 4 weeks, injectable testosterone.

It includes injectable testosterone, injection supplies, medications shipped directly to your home, quarterly follow-up visits, ongoing provider oversight, and individualized treatment adjustments.

Male HRT Premium — $200 every 4 weeks, the higher-priced tier with topical testosterone cream.

It includes topical testosterone cream, medications shipped directly to your home, quarterly follow-up visits, ongoing provider oversight, and individualized treatment adjustments.

Testosterone in these programs may be a compounded formulation prepared by a compounding pharmacy or a commercial FDA-approved product. The choice depends on the treatment plan and your preference. Compounded preparations are not FDA-approved products. Your provider explains the product, the dose, and the risks before it is prescribed.

Both programs provide the same personalized medical oversight and follow-up care. Pricing differences reflect the medication formulations, administration methods, and supplies included. Laboratory testing is billed separately.

Question 14

How often are labs checked?

Accepted Answer

Follow-up hormone testing is typically performed 6 to 8 weeks after starting therapy or following significant dose adjustments.

Once treatment is established, laboratory monitoring is generally performed every 3 months until hormone levels and symptoms have stabilized. After a stable treatment regimen is achieved, laboratory monitoring may be performed every 6 months.

An annual comprehensive laboratory panel is required as part of ongoing care. Laboratory testing should be completed before scheduled follow-up appointments so results are available for review during your visit.

Question 15

Can hormone treatment help erectile dysfunction?

Accepted Answer

Erectile dysfunction can have many potential causes. Hormone therapy may be helpful for some patients, but it is not appropriate for every case. A comprehensive evaluation is needed to determine whether hormonal factors may be contributing to symptoms.

Question 16

Are ED medications included in the men's hormone care program?

Accepted Answer

No. Erectile dysfunction medications are not included in Heartland's hormone care membership programs. If prescribed, these medications are billed separately.

Question 17

Do you treat perimenopause as well as menopause?

Accepted Answer

Yes. Heartland evaluates and treats symptoms associated with both perimenopause and menopause. Treatment recommendations are individualized and based on symptoms, health history, and laboratory findings.

Question 18

What does women's hormone care include?

Accepted Answer

Female HRT Core offers personalized hormone therapy with oral and topical medication options, including progesterone, estrogen, and testosterone, as clinically appropriate. Female HRT Plus incorporates oral, topical, and injectable medications, as clinically appropriate, and includes testosterone injections and injection supplies. Medication selection is tailored to your needs. Alternative formulations, including troches, can be discussed with your provider.

Question 19

Do you offer customized hormone therapy?

Accepted Answer

Yes. Hormone plans are tailored to symptoms, health history, treatment goals, and laboratory findings. A plan may use a compounded formulation prepared by a compounding pharmacy or a commercial FDA-approved product. If you want a commercial product and one is appropriate, your provider can prescribe it. Compounded hormone preparations are not FDA-approved products. Your provider explains the product, the dose, and the risks before it is prescribed.

Question 20

Is testosterone used in women?

Accepted Answer

Yes. Testosterone may be included in some women's hormone treatment plans based on symptoms, health history, and individual treatment goals. It is not used in every patient's treatment plan. It may be a compounded formulation or a commercial product. FDA-approved testosterone products in the United States are approved for use in men. Use of testosterone in women is off-label. A compounded preparation is not an FDA-approved product. Your provider explains the reason, the product, the dose, and the risks before it is prescribed.

Question 21

Are medications included in the program?

Accepted Answer

Female HRT Core — $200 Every 4 Weeks

Personalized hormone therapy with oral and topical medication options, including progesterone, estrogen, and testosterone, as clinically appropriate.

Female HRT Plus — $240 Every 4 Weeks

Personalized hormone therapy incorporating oral, topical, and injectable medications, as clinically appropriate. This program includes testosterone injections and the necessary injection supplies.

Flexible Treatment Options

Medication selection and delivery methods are tailored to your individual needs. Alternative formulations, including troches and other available options, can be discussed with your provider. Pricing may vary based on the medications and delivery methods selected.

Both programs provide the same personalized medical oversight and follow-up care. Pricing differences reflect the medication formulations, administration methods, and supplies included.

Question 22

How does recurring program billing work?

Accepted Answer

Recurring hormone care memberships are automatically billed every 4 weeks and renew unless canceled.

If a recurring program fee is declined or remains unpaid, medication orders, prescription refills, medication shipments, and scheduled clinical services may be paused until the account balance is paid in full.

Accounts that remain unpaid for more than 30 days may be subject to discharge from the practice and cancellation of active prescriptions.

Consultation fees are nonrefundable. Membership fees are nonrefundable once billed and after medications have been prescribed, processed, dispensed, or shipped.

Question 23

What prescription treatment is available for weight management?

Accepted Answer

Prescription weight-management medications may be recommended following a comprehensive evaluation. Medication selection is individualized and based on health history, current health status, treatment goals, and ongoing response to treatment. A commercial FDA-approved medicine or a compounded formulation may be prescribed. If you want a commercial product and one is appropriate, your provider can prescribe it. When a compounded formulation is prescribed, it is not an FDA-approved product. Your provider explains the product, the dose, and the risks before it is prescribed.

For patients enrolled in a hormone care membership, medical weight management may be incorporated into ongoing care without an additional consultation or recurring management fee. Patients are responsible for the cost of prescribed weight-management medications and any additional laboratory testing that may be required.

Patients who are not enrolled in a hormone care membership may schedule a medical weight management consultation to discuss treatment options. Medical weight management for non-members is billed separately by consultation.

Question 24

Is medication included in the program cost?

Accepted Answer

No. Weight-management medications are billed separately.

For patients enrolled in a hormone care membership, medical weight management may be incorporated into ongoing care without an additional consultation or recurring management fee. Patients are responsible for the cost of prescribed weight-management medications and any additional laboratory testing that may be required.

Patients who are not enrolled in a hormone care membership may schedule a medical weight management consultation to discuss treatment options. Medical weight management for non-members is billed separately by consultation.

Question 25

How often do I need follow-up visits?

Accepted Answer

Follow-up frequency varies based on the prescribed treatment plan, medication management needs, treatment response, and laboratory monitoring requirements. Your provider will recommend an appropriate follow-up schedule based on your individual needs and progress.

Frequently Asked Questions

General

Men's Hormone Care

Women's Hormone & Menopause Care

Weight Management

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